Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure the freshness of my order?
All our products are baked in small batches and packaged in airtight, eco-friendly containers immediately after cooling to ensure they arrive at your door with peak flavor and texture.
What is your shipping policy for perishable items?
We offer expedited shipping across the country. Orders placed by 12 PM PST are typically processed within 48 hours to minimize time in transit and maintain quality.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan artisanal breads and cookies. Please refer to the 'Dietary Needs' section on our menu for full ingredient lists.
Can I return food items if I change my mind?
Due to the perishable nature of our bakery products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you provide bulk discounts for events or corporate gifting?
We certainly do! For orders exceeding 50 units or custom corporate gift baskets, please reach out to our events team via the 'Wholesale' page for special pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.